Professional & Reliable
We manage an important area of people’s lives. To keep up with the times we regularly attend industry trainings, seminars and conferences.
Leelee is a founding member of Financial Advice New Zealand and strongly adheres to the integrity, ethics and mission of this association.
How we handle your money
Because all your payments are banked directly to the Insurer’s bank account and those accounts are audited, our records are not audited again. We do not operate a Trust Account because the only client monies we receive are the fees we agree with you.
How we are paid
We may be paid in a number of difference ways depending upon the type of service offered.
Commissions – paid to us by the insurers for the completed sale of the policies and plans.
Referrals – provided by satisfied clients who may refer us to other clients.
Fees – payable by clients and which are agreed upon before any work is undertaken.
Generally there are no fees for insurance review or consultation.
How to make a complaint
In compliance with the Financial Advice New Zealand Code of Ethics, we have professional indemnity insurance which covers all our areas of practice as listed.
This insurance provides protection for clients for:
* Any error or omission;
* Employee dishonesty; and
* Includes full "prior acts" protection.
The minimum level of cover is in compliance with the Financial Advice New Zealand's Membership By-laws. The underwriter is Lumley General Insurance (NZ) Ltd.
If you want to make a complaint about our services, please do not hesitate to contact us and we will deal with your complaint at the first instant. If you are not happy with our decision about your complaint, we will refer you to our disputes resolution scheme provider, Insurance and Savings Ombudsman (ISO).
What the ISO do:
* The ISO Scheme provides consumers with the opportunity of resolving their disputes with a participating insurance/savings company/adviser.
* It provides an independent and impartial opinion on disputes.
* It is free to consumers.
* The ISO's decisions are not binding on consumers. If a consumer is unhappy with a decision of the ISO, he/she can still take the matter to court or other dispute resolution service.
* Participants are bound by the ISO's decisions.
Before the ISO can consider your complaint, we must provide you with a letter of "deadlock". This letter will state that you have exhausted our internal complaints procedure and a complaint can be made to the ISO office.
When you have received the letter of "deadlock" from our company, you must send it to the ISO Office within 2 months of the date in the letter. If you do not do so, the ISO cannot investigate your complaint. You also need to complete the ISO Complaint Form and attach a letter setting out your complaint.